Customer FAQs

Select a topic to view frequently-asked questions for that topic. You can also search through the FAQ titles by entering a term in the search box.

  • 1. About TKCSB Images
  • 2. Orders, Shipping, & Delivery
  • 3. Payments & Discounts
  • 4. Product & Sizing Information
  • 5. Returns & Exchanges
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  • 1. How Do I Contact TKCSB Images?
     

    For any questions or concerns that aren't addressed in this FAQ you can contact us at info@tkcsb.com, or call us at 720-204-1955.

    Our business hours are 8am – 5pm, Monday – Friday, Mountain Time, and all inquiries are answered in the order received.

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  • 2. Who Is TKCSB Images?
     

    TKCSB Images is an independent brand founded in 2005 in Longmont, CO, with the simple vision of printing the finest in conversation-worthy messages on t-shirts and other products in limited quantities.

    We’ve evolved to become a platform for local, regional, national, and global artists producing wearable art.

    We like printing creative designs on t-shirts, hoodies, tank tops, tote bags, and other clothing and accessories that will tell a story, inspire conversations, and share a message.

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  • 1. Can I Use A Mail Forwarding Service?
     

    Yes, you can, although we strongly discourage you from doing so.

    If you request your order to be shipped to a mail forwarding service of any kind, TKCSB Images has no responsibility for the package once it’s been delivered to the forwarding service.

    In our experiences, there are a number of reputable forwarding services; however, there are also many disreputable services. There is a potential for the service to claim your package was not received or is otherwise “missing”. Since the package isn’t being shipped directly to you, we can’t verify that the package ultimately was received by you.

    Because of this, TKCSB Images doesn’t support and doesn’t recommend shipping your order to third party services. We don’t disallow it, however, we strongly discourage it and don’t support it. Please be careful if you decide to use these services.

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  • 2. What's My Estimated Ship Date?
     

    All estimated shipment dates include the maximum anticipated processing and production time, which incorporate blackout dates, holidays, and weekends. This is the latest date that we believe your order will be shipped from our facilities.

    Most orders are shipped within 24 hours of receipt of your order and payment.

    Generally, designs available on the tkcsb.com web site are printed and shipped within 24 hours of the receipt of your order, including payment.

    Orders with custom artwork are printed and shipped after all the items needed for the order, including approved artwork and payment, have been received. Most custom orders are printed and shipped within 24 hours. However, issues with artwork, custom colors, and so on may impact production and shipment times.

    In any case, we will contact you directly if we’re unable to ship your order within 3 business days.

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  • 3. My Package Shows Delivered, But I Haven’t Received It
     

    This can happen for a variety of reasons. Here are some options you may consider:

    1. Check with your friends, neighbors, roommates to make sure no one picked up your package for you or that it wasn’t accidentally delivered to another address near you.

    2. Consider waiting until the end of day to ensure the package wasn’t pre-marked for delivery ahead of it actually being left at your address.

    3. If your package was delivered using SmartPost or USPS, check with your local postal carrier.

    4. If your package was delivered using FedEx, contact us at info@tkcsb.com or 720-204-1955 for help.

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  • 1. How Do I Use My Coupon Or Discount Code?
     

    Coupon codes and discounts can be entered on the right hand side of the Checkout page. Enter the coupon or discount code in the field labelled “Discount”, then click the “Apply” button. You must click the grey “Apply” button to the right of the box in order for your coupon to be applied to your order.

    If you’ve entered a valid coupon or discount code, the discount percentage for the code will be applied to your order. A line item describing the amount of the discount will also be displayed.

    If you’re still having trouble using the coupon of discount code, please email the coupon code to customercare@tkcsb.com.

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  • 2. How Is My Payment Information Stored?
     

    Any payment information you select to be saved is stored using industry standard 256 bit encryption.

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and, if stored, is encrypted using AES-256 encryption.

    Although no method of transmission over the Internet or electronic storage is guaranteed to be 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    For additional information, please see our Privacy Statement.

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  • 3. I Don’t Have A Delivery Address In The United States – How Can I Order?
     

    We verify all international orders.

    If you have a delivery address outside the United States, or are using a credit card issued by a financial institution outside the United States, please contact TKCSB Images directly via email at info@tkcsb.com or on the phone at (01) 720-204-1955.

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  • 4. What Currency Are Your Prices Listed In?
     

    All our prices are specified in USD.

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  • 5. Why Isn’t My Coupon Or Discount Code Working?
     

    Enter the coupon or discount code in the “Discount” field on the order Checkout page. Be sure to click the “Apply” button to apply the discount.

    Ensure that the coupon code you’ve entered exactly matches the coupon or discount code you received.

    Coupons and discount codes may not apply to certain items available from TKCSB Images, such as previously-discounted items, clearance items, or other special promotional items. Items will be clearly marked in cases where coupons or discount codes don’t apply.

    If you’re still having trouble using the coupon of discount code, please email the coupon code to customercare@tkcsb.com.

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  • 6. Why Was My Credit Card Declined?
     

    There are a number of reasons your credit card may be declined when ordering from TKCSB Images; here are some things to try if your card is declined:

    1. Ensure all fields are entered correctly.

    2. Ensure your billing address exactly matches the one your bank has on file.

    3. Your card must be issued by a financial institution in the United States.

    4. Your order must have a delivery address in the United States.

    If your card is still being declined, please contact your credit card company or bank. For your privacy, we are provided very little information regarding any reasons for the denial.

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  • 1. How Do I Wash My Shirts?
     

    To best preserve the life of the design, we recommend washing the garment inside out using cold or lukewarm water with a gentle cycle. Tumble-dry on low heat, or air dry. Don’t iron over the printed area.

    For more information, please see our Laundry And Care Instructions.

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  • 2. What Size Should I Order?
     

    Please visit our T-Shirt Sizing Guide for additional information that can help determine the best size for you.

    If you have a t-shirt that perfectly fits you, lay it out flat and measure the chest and length, then find the comparable size on our chart.

    Remember, garments made of 100% cotton can shrink depending on how they’re washed and dried. All of our t-shirts, hoodies, and tank tops are pre-shrunk to help minimize shrinking, but keep in mind that they may shrink further – if you’re in between sizes, consider ordering the next size up. (See our Laundry and Care Instructions for additional information on washing our printed garments.)

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